Your Team Responsibilities
MSCI is seeking to expand its ESG and Climate Consultants team in the UK. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) and data and tools to institutional investors globally. Successful candidates will have previous experience in capital markets and/or ESG and Climate investing and exhibit a passion for these issues. To succeed in the role a consultant must have proven abilities to develop strong working relationships with external clients, learn MSCI ESG and climate solutions and guide clients to better use those solutions in the context of each client specific requirements also leveraging other MSCI Analytics, Index or Private Assets solutions.
Consultants are adaptable, eager problem solvers, and able to lead cross-organization projects in highly diverse teams. Great communications skills are a must as they represent MSCI ESG and Climate to all levels of client management. As MSCI ESG and Climate continues to grow, our clients span some of the world’s largest asset managers, pension funds, wealth managers, banks, insurance companies and foundations. Managing the relationships for a portfolio of clients exposes Consultants to a wide range of institution types and ensures a challenging role with daily client interactions.
What We Offer You
- At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
- You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.
Your Key Responsibilities
Responsibilities cover a wide spectrum including proactive account management and client communication, account retention rates, contract value growth and pre-sales activities. In the pre-sales role, the Consultants partners with the sales team, bringing industry and product expertise to initial client meetings. After a client has begun using MSCI ESG and Climate solutions, the Consultant owns and manages the client experience. This entails offering proactive support, expertise on MSCI ESG and Climate solutions and market insights relevant to each client use case. Key responsibilities include:
ESG and Climate Expertise Focus
- Act as a trusted advisor for clients and their advocate within MSCI ESG and Climate Research
- Serve as domain expert on MSCI ESG Research’s suite of ESG solutions and services
- Leverage cutting edge MSCI solutions to deliver a holistic approach to clients’ ESG and Climate investing challenges
- Proactively communicate and educate clients on key ESG and Climate matters, providing subject matter expertise in pre-sales/up-sell/on-boarding activities
- Build-up ESG and Climate industry expertise to guide client in integrating ESG and Climate research into their investments processes
Relationship Management Focus
- Achieve target renewal rate, drive revenue growth with outstanding client engagement and service
- Develop/drive account management plans for all clients; Monitor and ensure client satisfaction
- Identify accounts at risk and create a plan to ensure revenue and client retention; working with cross-functional teams to address issues in a timely manner
- Conduct regular calls/visits with clients (health checks, training, relationship planning and review), requiring some professional travel
- Act as liaison between the clients and internal MSCI ESG and Climate Research teams for key client initiatives
- Take ownership for projects to help improve client service delivery and team efficiency
Your Skills And Experience That Will Help You Excel
- at least 3 years of experience, preferably in a client facing position in financial services or ESG and/or Climate Investing
- Good understanding of the ESG and Climate markets and how ESG and Climate factors impact financial markets
- Excellent organizational, presentation and communication skills. Fluency in English is required. Additional fluency in any Nordic language would be preferred.
- Innovative, motivated, client-oriented and commercially aware thinker
- Demonstrated project management skills – define scope, resources and timelines and manage to deliverables
- A team player able to effectively manage the expectations of a diverse and demanding client base
- Absolute personal and business integrity
- Experience integrating ESG or climate for private assets would be advantageous.
- MBA, CFA charter or Masters Degree preferred
How We’ll Support You
- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
- As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.
- Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.
- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
About MSCI
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
To learn about life at MSCI visit careers.msci.com, follow us on LinkedIn and Glassdoor or join our Talent Community.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
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